1. Who we are
Clear Creative is the design-service brand operated by Get Clear Hosting. This notice explains how we handle personal information when you visit this website, contact us or order design services.
2. Information we collect
We may collect your name, email address, Discord username, streamer or business name, project brief, messages, feedback, uploaded reference files, delivery details and payment or transaction references. Card details are handled by the payment provider used for the transaction and are not stored by this static website.
Basic technical information such as IP address, browser type, requested pages, timestamps and security logs may be processed by our hosting infrastructure.
3. How and why we use information
We use information to respond to enquiries, prepare quotes, create and deliver designs, process payments, provide support, keep business records, protect the service and comply with legal obligations.
Depending on the activity, our lawful basis may be taking steps at your request before a contract, performing a contract, complying with law, or our legitimate interests in operating and securing the service. We will ask for consent where required.
4. Who we share information with
Information may be shared only where needed with service providers supporting hosting, email, communications, file delivery, payment processing and professional advice, or with authorities where required by law. We do not sell your personal information.
5. How long we keep information
We keep information only as long as reasonably needed for the project, support, accounting, dispute resolution and legal obligations. Unsuccessful enquiries and uploaded reference files may be deleted earlier when no longer needed.
6. International services
Some providers or communication platforms may process information outside the UK. Where required, we use providers and safeguards intended to protect personal information under applicable data-protection law.
7. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to certain processing, receive portable data and withdraw consent. Some rights are subject to legal exceptions.
You can also complain to the UK Information Commissioner’s Office through ico.org.uk.
8. Cookies and third-party links
This website does not currently use advertising cookies. Essential hosting or security technologies may be used. Links to Discord, email or other websites are governed by those services’ privacy information.
9. Security
We use reasonable measures to protect information, but no online service can guarantee absolute security. Do not send passwords, full payment-card details or unnecessary sensitive information in a project brief.
10. Contact
For privacy questions or requests, email design@getclearhosting.com. We may update this notice when our services or legal obligations change.